Not feeling the love with your new purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!
Important note: Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have created a Sizing Charts page and we have made available a size chart in each product page. Just scroll down the page to the size chart to find your best fit! All sizes are true to size in the sizing chart.
Order Modifications or Cancellation : After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
Damaged/Incorrect Order: At Intention Studio, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully that is rather unusual! But, in the rare event that this is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement on the affected item or a refund.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at (firstname.lastname@example.org) and one of our helpful support staff will organize a reprint or a refund for you! Please note: All replacement items must be approved first. If we can see in the photo that the item is incorrect, poor quality of the print or damaged, we will send you a new item 100% free of charge ASAP!
Order not received : If your item has not arrived within 45 days after having ordered, contact one of our team members through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
Returns : Since your product is custom printed just for you, we do not take returns. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number. Please send the photograph and order number to us by email at (email@example.com).
Please make sure that:
All requests will be reviewed for approval and processed within 3-5 days of receiving the inquiry and photos of said products.
We take pride in producing and selling quality product and we want you to be 100% satisfied with your purchase. We use our best efforts to provide you with the best images and descriptions, but unfortunately cannot guarantee that colors and details in website images are 100% accurate representations of the product.