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Shipping


What are processing times like?
There is a 1-5 day order processing period prior to production. Each product is custom designed and handmade (not machine made) so the process takes longer.  Your order should be delivered within 1-4 weeks following order confirmation. If you have any issues receiving the order please contact us by email at (heythere@intentionstudiodesign.com) and one of our helpful support staff will

What company is used for shipping orders?
Orders are shipped from our factory in China via US couriers.
Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it safely arrives. This may require additional shipping time.

How long does delivery take?
  • Your order should arrive within 2-4 weeks, but can take as long as 6 weeks for delivery.
  • We ship orders on Mondays - Sundays during office hours only. We do not operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays – especially for best selling items! Your patience is appreciated.
  • Shipping times will be affected during public holidays. Heavy order quantities are expected, causing a delay in processing and shipment as we work quickly to fulfill all orders as soon as possible, and couriers limit their operations at these times. This is outside our control. If you do plan to place an order for the holidays, please order as early as possible to ensure it arrives on time. We cannot be held liable for late delivery times. Normal service resumes immediately after each holiday.

All estimated/typical delivery times are derived from real world data collected from past orders. They are approximate times for reference only.

United States  2-4 Weeks
Australia  2-8 Weeks
Canada  2-8 Weeks
United Kingdom  2-8 Weeks

 

What about import taxes and duties?
If you are located outside of the USA, please be aware of any import duties and taxes that your country requires for importing goods. Intention Studio is not responsible for these costs.  This is a charge from your country not Intention Studio.

Why does it take 2-4 weeks to receive my items?
Each item is custom designed and handmade.  Each item requires 1-5 business days to process the order and 10 business days for actual production time, before it is shipped.
Once you receive your order, you will see that it's well worth the wait!  Promise!
Why did I receive half of my order?
We work with a ton of artisans and manufacturers around the world.  For this reason, items may arrive at different times and not together.  If you haven't received your entire order within 45 days please contact us.  

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